Shipping & Delivery Policy:
Welcome to ElCatalog Store! We are committed to delivering your orders as quickly and safely as possible. Please read our shipping policy below to understand how your orders are processed and delivered.
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Shipping Methods:
We partner with the leading courier services in Egypt to ensure reliable delivery to your doorstep. The available methods is:
*Standard Home Delivery: Direct delivery to your home or workplace via our shipping partners.
2. Covered Governorates & Shipping Fees:
We ship to all governorates across Egypt. Shipping fees vary depending on the destination region as follows:
* Cairo, Giza, and Alexandria: 70 EGP
* Delta and Canal Governorates: 110 EGP
* Upper Egypt & Red Sea/Border Governorates: 200 EGP
3. Delivery Time frame:
Order processing begins as soon as your order is confirmed (via phone & email). The estimated delivery times are:
* Cairo, Giza, and Alexandria: 24 to 48 business hours.
* Delta and Canal Governorates: 2 to 5 business days.
* Upper Egypt & Border Governorates: 3 to 5 business days.
Important Notice:
Our business days are from [Sunday to Thursday]. Fridays, Saturday and public holidays are not included in the estimated delivery times.
4. Order Tracking & Modifications:
If you need to modify your delivery address or cancel your order, please contact us within 2 hours of placing the order at orders@el-catalog.store